Official PUMA
Sportswear Licensee

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DELIVERY

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

If it’s a product we have in stock and doesn’t require customisation or personalisation, we aim to despatch the next working day after the order was received, if the order is received before 1pm.

For customised/personalised items our lead time is three weeks plus delivery FROM THE TIME THAT YOU APPROVE YOUR ARTWORK. Please note that we aim to get your artwork for approval to your within 5 working days of placing your order and so long as you approve your artwork within 24 hours, your completed order should be with you no later than 15 – 18 days AFTER you approved your artwork.

Standard UK delivery costs are:

•           UK mainland – £4.95

All other delivery charges are calculated by both weight and location. Shipping will be calculated in the cart.

We’ll let you know when we’ve sent your kit to you and give you the tracking details.

PARCELS IN TRANSIT

If you do not receive your parcel within the specified delivery time, you can track your delivery using the information provided in the dispatch notification email you received from us. If you need further help or assistance, please contact our Customer Service team by phone or email. Please allow sufficient time to investigate before requesting we refund goods. For delivery outside of the UK and Europe this may require additional time for us to investigate.

CAN I REQUEST DELIVERY TO A DIFFERENT ADDRESS?

Yes. When you place your order, simply fill in the ‘Delivery Address’ fields and your order will be quickly and securely dispatched to the address you specify.

I’VE RECEIVED MY DELIVERY, BUT IT ISN’T WHAT I ORDERED.

Very occasionally we make mistakes. If you haven’t got what you ordered, then please contact us at customerservice@genesissports.co.uk or call us on +44(0)845 680 1204 and we’ll look into it straight away and help resolve the problem.

RETURNS

HOW DO I RETURN GOODS?

Due to the nature of our products, we cannot accept the return of goods that have been worn or used. The same applies for customised and/or personalised items, if it’s got your Club logo or name on it, we can’t take it back. However, if you find that your purchase is faulty, we are happy to accept returns. You do not need to specify a reason for the returning of unwanted items. Simply follow the process described in our Delivery & Returns section and we will process your return as quickly as possible.

RETURNS AND EXCHANGE POLICY

If an exchange or refund is required then all items must be returned to us in their original condition and packaging, within 14 days of delivery of your purchase extended to 30 days for faulty goods. Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights. For further information on returns please see Clause 9 on our Terms & Conditions page.

All goods will be inspected on return. The goods remain your responsibility until they reach our warehouse. Please ensure you package your return suitably to prevent any damage to the items or boxes.

If, after inspection items are deemed faulty or the order has been sent incorrectly both original shipping costs and returns shipping costs will be refunded in full. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.

We reserve our right to refuse an exchange or refund if the goods returned are damaged or show signs of use or wear and tear. This does not affect your statutory rights.

Please address return parcels to:

Returns Department,

Genesis Sports, Unit 4 Alpha Point,

Bradnor Road, Sharston Industrial Estate,

Manchester.

M22 4TE